Government of Andhra Pradesh

Help Desk

Get help with DTCP online services, application issues, and general queries. Our support team is available during working hours.

Helpline
Mon - Sat, 10:00 AM - 5:00 PM
Email
baudabapatla[at]gmail[dot]com
Response within 48 working hours

Common Issues & Solutions

Unable to register on APDPMS portal

Ensure your Aadhaar number is linked to a valid mobile number. Clear browser cache and try using Chrome or Firefox. If the issue persists, contact the helpdesk.

Payment failed but amount deducted

Wait for 24-48 hours for auto-refund. If the refund is not received, submit a complaint with the transaction ID and bank statement screenshot to dtcp-ap@gov.in.

Unable to upload documents

Ensure documents are in PDF format and each file is under 5 MB. Scanned documents should be clear and legible. Use a stable internet connection.

Application status showing "Pending" for long time

Check if any clarifications or additional documents are requested in your application dashboard. Contact the respective UDA office for status update.

How to correct mistakes in submitted application

If the application is still under scrutiny, submit a request for modification through the portal. For applications already processed, contact the respective UDA office.

Building plan rejected - next steps

Review the rejection remarks in your dashboard. Modify the plans as per the observations and resubmit. You can also file an appeal with the Joint Director, DTCP.