Government of Andhra Pradesh

Citizen Charter

UDA is committed to providing transparent, time-bound, and efficient services to citizens. This charter outlines the services, timelines, and responsible officers for each service.

Our Commitment

  • Process all applications within the stipulated timelines
  • Provide transparent and accountable service delivery through online portals
  • Ensure courteous and respectful treatment of all applicants
  • Address grievances within 15 working days of receipt
  • Maintain confidentiality of applicant information

Services & Timelines

Service Timeline Fee Responsible Officer
Building Permission (Up to 500 sq.m) 21 Working Days As per Building Rules Town Planning Officer
Building Permission (Above 500 sq.m) 30 Working Days As per Building Rules Asst. Director / Dy. Director
Building Permission (High Rise) 45 Working Days As per Building Rules Director / Joint Director
Layout Approval (Up to 1 Acre) 30 Working Days As per Layout Rules Town Planning Officer
Layout Approval (1-10 Acres) 45 Working Days As per Layout Rules Asst. Director
Layout Approval (Above 10 Acres) 60 Working Days As per Layout Rules Director
Occupancy Certificate 15 Working Days As per Rules Town Planning Officer
Change of Land Use (CLU) 45 Working Days As per GO Director
LRS Application 30 Working Days As per LRS GO Asst. Director
BPS Application 30 Working Days As per BPS GO Asst. Director
Master Plan Zoning Certificate 7 Working Days Nominal Town Planning Officer
TDR Certificate 30 Working Days As per Rules Director

Grievance Redressal

If you are not satisfied with the service or the timeline is not met, you may escalate your grievance to:

First Appellate Authority
Joint Director, DTCP
Second Appellate Authority
Director, DTCP
Helpline
0863-2000662